For Tenants
When is my rent due?
Your rent is ALWAYS due on the first day of the month. Your rent is late as of midnight on the first, but we give you a grace period until the 3rd.
What forms of payment do you accept?
How do I request maintenance?
What happens when my lease is up?
You are required to give us 60 days’ notice to Vacate. Our office will contact you 90-120 days before your lease expiration and will send you Renewal Letter.
How do I access my tenant portal?
You’ll receive login instructions after your lease is signed. Through the portal, you can pay rent, request maintenance, and view important documents.
Is renter’s insurance required?
Yes. We require all tenants to maintain renter’s insurance for the duration of the lease to protect personal belongings and cover liability.
What qualifies as an emergency maintenance issue?
Emergencies include major plumbing leaks, no heat in winter, fire damage, or anything that poses immediate risk to health or property. Call us immediately in such cases.
Can I have a roommate or add someone to the lease?
Any new occupant must be approved through our application process and added to the lease. Unauthorized occupants are a lease violation.
Can I have pets in the unit?
Pet policies vary by property. Please check with management before bringing a pet. Pet fees and breed restrictions may apply.
What if I need to break my lease early?
We understand that life happens. Contact us to review your options. Early lease termination fees or subletting may apply depending on your lease agreement.
Will you notify me before entering the property?
Absolutely. We provide advance notice for inspections or maintenance unless it’s an emergency situation.
How do I renew my lease?
We’ll contact you 90–120 days before your lease ends to discuss renewal terms. You’ll receive a renewal offer with updated rent and lease duration options.
What if I don’t receive a renewal offer?
If you haven’t heard from us within 60 days of your lease end date, please contact our office. We want to ensure you’re not left guessing.
How is my security deposit handled at move-out?
After your move-out inspection, we process deductions for damages (if any) and return the remaining deposit within the legally required timeframe, usually 30 days.
Can I transfer to another unit or property?
If you’re relocating but love being our tenant, let us know! We manage multiple properties and are happy to help you find your next home.
Move-In Checklist & Procedures
Complete an Online or Paper Rental Application at OUR WEBSITE and submit it with Application Fee to Management
Meet with Management to Review the Entire Lease Agreement before signing
Bring All Move-In Fees, Deposits and 1st Month’s Rent to Lease Signing in Certified Check or Money Order form
Collect all keys at lease signing (or at designated time of move in) including unit keys, common entrance keys and mailbox keys. Ensure all keys work properly prior to move in.
Inspect the Unit prior to Move-In, Take Photos and Voice any immediate concerns
Contact the US Postal Service, Electric, Gas and Cable providers to schedule service before move in.
Schedule a Move In Date and Time with Management. Move In Fees are allocated to preparation and cleaning of your unit and are not intended to cover common area or unit damage during move-in. Please be Careful during Move In!
Enjoy your new home!
Move-Out Checklist & Procedures
An inspection will be conducted after move out; please contact management to schedule an inspection prior to your move.
Report any concerns or damage to the unit prior to move out to avoid unnecessary fines.
Call the US Postal Service and utility companies, including electric, gas and cable to schedule shut off on the day of move out.
All personal items must be removed from the property prior to move out inspection including all furniture, clothing, boxes, cookware and trash. Special Trash Pickup for large items left in allies and dumpster enclosures will be billed back to the tenant.
Remove all nails and picture hangers from unit walls
Ensure the unit is completely clean including all appliances, fans, baseboards, blinds, toilets, tubs, windows and floors.
Ensure no light bulbs are burned out and check to ensure all thermostats and alarms have fresh batteries.
Basically, leave the unit in the condition you would like to receive it!
Leave all sets of keys on the counter along with an accurate forwarding address for important mail
Stay in touch! We would love to have you again at one of our many apartments across Chicagoland! Also, Ask about our tenant referral program.